Privacy Policy - Transporter Partner
Last Updated: January 2, 2025
Transporter Partner ("we", "our", or "us") operates the Transporter Partner mobile application for drivers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
🗺️ IMPORTANT: Background Location Access
Our app collects location data to enable ride matching and navigation even when the app is closed or not in use.
Purpose: Background location access is essential for:
- Receiving ride requests when the app is in the background
- Showing your real-time location to customers during active trips
- Matching you with nearby customers based on proximity
- Providing accurate ETAs to waiting customers
- Calculating trip distances and fares accurately
Control: Location tracking only occurs when you are online and available for rides. You can stop location tracking at any time by going offline in the app.
1. Information We Collect
1.1 Location Information (Including Background Location)
We collect precise location data from your device in the following ways:
- Foreground Location: When the app is open and actively in use
- Background Location: When the app is closed, minimized, or your screen is off - but ONLY when you are online and available for ride requests
Why We Need Background Location Access:
- Ride Request Matching: To send you ride requests from nearby customers even when you're not actively using the app
- Real-Time Tracking: To show customers your live location and estimated arrival time during active trips
- Service Continuity: To maintain your availability status and ensure uninterrupted service
- Accurate Navigation: To provide turn-by-turn directions and calculate optimal routes
- Fair Compensation: To accurately measure trip distances for proper fare calculation
- Safety: To provide trip tracking and emergency assistance if needed
1.2 Personal Information
We collect personal information you provide during registration and profile setup:
- Full name and date of birth
- Phone number and email address
- Profile photo
- Government-issued ID (Driver's License, Aadhaar, etc.)
- Vehicle information (make, model, year, license plate number, registration documents)
- Bank account details or UPI ID for payment processing
- Emergency contact information
1.3 Trip and Usage Data
- Trip history including pickup and drop-off locations, dates, times, and routes
- Earnings, payment transactions, and payout history
- Customer ratings, reviews, and feedback
- App usage patterns, preferences, and settings
- Online/offline status and availability hours
- Device information (model, operating system version, unique device identifiers)
- IP address and network information
1.4 Camera and Storage Access
We access your device camera and photo library only when you choose to:
- Upload or take profile photos
- Submit verification documents (driver's license, vehicle registration, insurance)
- Document trip-related issues or incidents
1.5 Notifications and Communications
- Push notification tokens for sending ride requests and alerts
- SMS and call logs related to customer communication (only with your permission)
- In-app messages and support conversations
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide and maintain our ride-hailing platform
- Ride Matching: To match you with customers based on location, vehicle type, and availability
- Navigation: To provide GPS navigation and route optimization
- Payment Processing: To calculate earnings, process payments, and manage your account balance
- Notifications: To send you ride requests, trip updates, and important alerts
- Identity Verification: To verify your identity and ensure platform safety
- Customer Support: To respond to inquiries, resolve issues, and provide assistance
- Service Improvement: To analyze usage patterns and improve our services
- Safety and Security: To detect and prevent fraud, abuse, and security issues
- Legal Compliance: To comply with legal obligations and enforce our terms of service
- Communication: To send you operational updates, promotional offers, and newsletters (with opt-out option)
3. How We Share Your Information
3.1 With Customers
- Your name, photo, vehicle details, and ratings are shared with customers who book rides with you
- Your real-time location is shared with customers during active trips to show your arrival progress
- Your phone number may be shared (or masked) to enable customer communication
3.2 With Service Providers
We share information with third-party service providers who help us operate our platform:
- Google Maps: For mapping, navigation, and location services
- Firebase: For authentication, push notifications, analytics, and crash reporting
- Payment Processors: For handling financial transactions and payouts
- Cloud Hosting: For data storage and server infrastructure
- SMS/Communication Services: For sending notifications and alerts
3.3 For Legal and Safety Reasons
- With law enforcement or government authorities when required by law
- To protect the safety and rights of our users, drivers, and the public
- In response to valid legal requests (subpoenas, court orders, etc.)
- To investigate and prevent fraud, security issues, or violations of our terms
3.4 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
🔒 What We DO NOT Do With Your Data:
- ❌ We DO NOT sell your location data or personal information to third parties
- ❌ We DO NOT share your location with advertisers
- ❌ We DO NOT track your location when you are offline or unavailable
- ❌ We DO NOT use your location for purposes unrelated to providing ride services
- ❌ We DO NOT access your camera or photos without your explicit action
4. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Location Data: Retained for 90 days after each trip for safety, support, and dispute resolution
- Trip History: Retained for 7 years for tax compliance, legal requirements, and financial records
- Account Information: Retained while your account is active and for 1 year after account deletion
- Payment Records: Retained for 7 years as required by financial regulations
- Support Communications: Retained for 2 years for quality assurance and training
You may request deletion of your data at any time, subject to legal retention requirements.
5. Your Privacy Rights and Controls
5.1 Location Control
- Turn Off Location Tracking: Go offline in the app to immediately stop all location tracking
- Revoke Permission: Disable location access in your device settings (note: this will prevent you from receiving ride requests)
- View Location History: Request a copy of your location data through our support team
5.2 Data Access and Portability
- Access Your Data: Request a copy of all personal data we hold about you
- Download Your Data: Export your trip history, earnings, and account information
5.3 Data Correction and Deletion
- Update Information: Correct inaccurate or outdated information in your profile
- Delete Account: Request permanent deletion of your account and associated data
- Erase Specific Data: Request deletion of specific information (subject to legal requirements)
5.4 Communication Preferences
- Push Notifications: Disable in-app or device settings (note: you may miss ride requests)
- Marketing Communications: Opt out of promotional emails and SMS
- Essential Communications: Trip-related and account security notifications cannot be disabled
To exercise any of these rights, contact us at: privacy@transporter.it.com
6. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data is encrypted in transit (TLS/SSL) and at rest (AES-256)
- Access Controls: Strict authentication and role-based access for employees
- Security Monitoring: 24/7 monitoring for suspicious activity and threats
- Regular Audits: Periodic security assessments and penetration testing
- Secure Infrastructure: Data stored on secure cloud servers with redundancy
- Employee Training: Regular privacy and security training for all staff
⚠️ Important Security Notice:
While we implement strong security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to protect your information using industry best practices.
7. Third-Party Services and Links
Our app integrates with third-party services that have their own privacy policies:
We are not responsible for the privacy practices of these third-party services. We encourage you to review their privacy policies.
8. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy in the app with a new "Last Updated" date
- Sending you a push notification or email about significant changes
- Requiring you to review and accept the updated policy before continuing to use the app
Your continued use of the app after changes become effective constitutes your acceptance of the updated Privacy Policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
12. Consent and Acknowledgment
By using the Transporter Partner app and services, you acknowledge that you have read, understood, and agree to this Privacy Policy. Specifically:
- ✅ You consent to the collection and use of your information as described in this policy
- ✅ You understand that background location access is essential for receiving ride requests and providing services
- ✅ You acknowledge that you can control location tracking by going online/offline in the app
- ✅ You understand that you can revoke permissions or delete your account at any time
📍 Background Location Permission Summary
When you grant "Allow all the time" location permission:
- We will access your location when the app is closed or not in use
- This happens ONLY when you are online and available for rides
- Location tracking stops immediately when you go offline
- You will see a persistent notification when background tracking is active
- You can revoke this permission anytime in your device settings
Transporter Partner is committed to protecting your privacy and ensuring transparency in how we handle your data. If you have any questions or concerns, please don't hesitate to contact us.